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Tax and insurance specialist (collector)

Job Type: Contract

What are the daily responsibilities / expectations of this resource?


The person we are looking to hire will be on the phone 90% of the time and will be handling collections on tax and insurance advances made because the borrower did not pay them as required by the terms of their Reverse Mortgage

This candidate should ideally have the following experience/qualities/skills:


· Customer Service(phone)and Collection experience

· Professional phone etiquette (must be able to communicate clearly with seniors)

· Great attendance record

· Bi-lingual is a PLUS but not required

· Must have impeccable listening and communication skills

· Must have patience

· Must be helpful and have the ability to be resourceful on the internet

· Ability to multi-task - will be required to talk on the phone, type and enter detailed notes into the system

· Will need to understand taxes and insurance - we will train on this but experience would be helpful

· Basic word/excel knowledge

· Proper English/grammar skills- will communicate with borrowers and co-workers through email and mail








What technical / soft skills are necessary to perform this job (years of experience)?


  • be patient
  • have a positive attitude
  • great work ethic
  • customer service skills
  • must have the ability to work in Microsoft Word & Excel
  • · very detail oriented
  • any experience with mortgages/ taxes and or insurance a plus
  • dependable
  • good phone communications
  • overall good customer service
  • quick learner
  • basic computer skills
  • ability to work independently


What skills would be nice-to-have for this job (i.e. additional technologies, presentation skills, etc…)?

  • collections/advising experience helpful

What education is required, or equivalent years of experience?

Bachelors would be great but not necessary

What has or will make this resource successful in your mind?

  • Reliability (Show up for work on time!!)
  • Customer service experience
  • Great phone skills
  • Patience
  • Ability to stay focused and on the phones
  • Person looking for an opportunity and chance to grow with Celink


Apply Now

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