Our client is seeking an individual with strong customer service skills, excellent analytical and verbal skills to work with their rapid response department. The ideal candidates can collaborate with their peers as well as work independently. They need individuals that can work effectively with minimal supervision to accomplish multiple and sometimes unrelated tasks. Key to your success will be the ability to execute and complete projects in a timely and prudent manner while also making sure that the standard operating environment continues as a 100% uptime environment and ensure that customer service standards are met.
Provides first level support to our internal customers
Follows up with users as appropriate to complete tickets
Provides professional technical support to the End User community
Assigns help desk tickets as appropriate
Diagnoses and completes tickets as assigned
Configures and maintains Active Directory
Procure and/or support enterprise cell phones
Support and configure local and network printers
Support Remote Desktop Applications
System builds and/or installs
Receives, ships, delivers and/or installs PC systems
Assists in preparation of documentation as requested by the IT Management Staff
Other Duties as assigned
Prior experience in a call center environment a plus
Excellent organization and communication skills
Ability to write reports, business correspondence, training, and procedure manuals.
Bachelor's degree (B. A.) from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
Must present an ability and desire to learn and grow within the position, team, and department.
We are looking for someone with experience, but more importantly the drive to learn!
This person may be expected to be available on an off-hours basis for on-call support rotation, emergencies and to fill in the peaks of work that often times occur in our growing environment.
This person should be capable of creating, communicating, monitoring, and reporting on policies and procedures for the user community and the infrastructure staff.
Open to travel on emergency basis.
This position will have the opportunity to participate in cross functional training within the department for a more rounded working knowledge of the department.