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Technical Support Engineer

Job Type: Perm


Job Duties: 

  • Provides product applications support for PowerLogic and ION product lines
  • Provides training on products for customers and distributors.
  • Provides technical support to sales and field engineers.
  • Assist sales engineers in the pursuit of new business by providing sales call support.
  • Prepares customer product demos, tailored to a specific application requirement.
  • Troubleshoots problems on installed systems.
  • Assists with the start-up of new systems at customer's site.
  • Interfacing products to foreign communications systems and equipment.
 
Requirements: 
  • Engineering degree in Electrical, Power Systems or Computer Science or equivalent
  • Three years experience with Schneider Electric Power Monitoring and Control products
  • Five+ years experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
  • Two+ years on site or remote advanced technical support experience
  • Power and/or electrical Systems knowledge
  • Knowledge of electrical power industry
  • Computer knowledge, particularly relating to server, network and operating system configuration
  • SQL Database querying and programming experience
  • Self-motivated and customer focused
  • People-person and team player, enjoying the cross-functional interaction required for this position
  • Quick learner with an inquiring mind
  • Strong written and oral communication sills
  • Comfortable working in a fast paced, dynamic environment
  • Ability to work with people with a wide range of technical backgrounds, including senior professional Engineers, electricians, IT Engineers and personnel, account managers, sales personnel
  • Ability to occasionally travel to various customer sites in North America.

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