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Remote - Help Desk Analyst

Location: Augusta, ME

Job Type: Contract

JOB DESCRIPTION:

  • These positions are emergency needs due to the large influx of requests.
  • Positions will be working REMOTE, candidates needs to have reliable fast internet to perform the position. A quiet space to work at their home. If they have a USB wired headset with a microphone, they may be asked to utilize for a short period of time.
  • The Help desk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving all computer software and hardware issues.

REQUIRED:

  • Excellent customer service, organizational, written and verbal communication skills
  • Ability to resolve end user issues utilizing remote tools
  • Familiarity of ticketing systems
  • Experience with the removal of viruses and/or malware
  • Windows (windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
  • MS Office (2010 and above); 2-3 years exp.

PREFERRED:

  • Previous experience using TeamViewer

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