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Help Desk IT Support

Location: MI

Job Type: Perm

Our client is seeking a Help Desk IT Support Specialist 

 Responsibilities 

  • The first point of contact to assist with all aspects of computer/network hardware and communications support.
  • Provide primary technical support for ASP Solution and related hardware.
  • Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
  • Assist on core product implementation projects such as eDOC ASP new client installations and conversions.
  • Assist on network implementation projects such as domain migrations and firewall installs.
  • Perform daily and weekly administrative and maintenance tasks on client hardware.
  • Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.

Requirements 

  • High School graduate or equivalent is required.
  • Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
  • Strong desktop support skills, including Windows XP and Windows 7.
  • Ability to travel to client sites to provide support, including overnight and weekend stays.
  • Ability to use discretion when dealing with sensitive or confidential data.
  • Ability to perform technical support duties for hardware and software support.
  • Ability to create technical product documentation for hardware/software installations, troubleshooting techniques, and problem resolution.

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