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Field Service Representative

Job Type: Perm


Job Duties:
  • Provide emergency onsite services, onsite warranty services, onsite visits to perform preventive maintenance services and expedited projects requiring quick delivery lead times
  • Work in a team environment as well as perform independent tasks
  • Provide operational/maintenance orientation training and documentation to customers for electrical power monitoring and control systems designed and deployed
  • Quickly adapt to project circumstances and grasp system complexities during short site visits is essential to the role
  • Able and willing to travel to job sites


Requirements: 

Two or four year technical degree in the field of electrical system, engineering, computer science, or like discipline
Minimum 3 years (5 years preferred) experience with electrical distribution systems
Military experience a plus

The FSR should be skilled to perform all or most of the following tasks:
  • Low and medium voltage switchgear design familiarity and troubleshooting experience
  • PLC troubleshooting & basic programming experience
  • HMI/SCADA troubleshooting & basic configuration experience including basic graphical screen development/modification
  • Experience in the field of emergency power generation and distribution, including switchgear control applications and generator control applications
  • Working knowledge of- and troubleshooting experience with industry standard communication protocols such as Modbus, ModbusTCP, BacNet, Profibus
  • Onsite implementation and troubleshooting services for power monitoring system software and hardware

The FSR must have a proven track record of:
  • Providing excellent customer service
  • Effective communication (written/oral/reading/listening), ability to keep relevant stakeholders informed and build network of relationships that would aid business development
  • Ability to work with sales, solutions and service engineers, and other stakeholders to provide local installation, commissioning, and repair services for integrated power monitoring and control systems
  • Ability to manage travel schedules, expense reporting, and documentation for project delivery
Minimum Knowledge and Skill Expectations:
  • Strong Technical writing and computer knowledge, fluency with Microsoft Office tools
  • Eligible to obtain clearance and/or credentials required by the client and customer, such as driving record, passports, homeland security clearance, criminal background, and credit checks
  • Familiarity with Programmable Logic Controllers (PLC)
  • Service experience with power monitoring equipment and industrial and critical power applications
  • Familiarity with HMI or SCADA configuration of any of the following software packages such as: Wonderware, Citect, Iconics, etc.
  • Knowledge of electrical distribution systems

Travel Requirements:

Average of 60-75% travel to customer sites. Majority of travel is domestic with occasional international opportunities.



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